Where do you ship?
We ship Australia wide.
We don't currently offer international shipping.
How much is shipping?
*Shipping is $10 flat rate anywhere in Australia up to 5kg.
Express post is also available.
When will I receive my order confirmation?
You will receive a confirmation within 24hrs of placing your order. If you do not receive a confirmation contact us at firstname.lastname@example.org
How long will delivery take?
For Australian customers: delivery will take 2-10 days after dispatch depending on your location. We use standard shipping with Australia Post.
The products are small batch and handmade weekly. Depending on stock levels dispatch may take up to 5 working days.
If your parcel is lost, damaged or stolen, please contact us at email@example.com.
If there is damage to your parcel and/or the contents. Please provide photographic evidence of the products and the box and email this to us within 2 working days of receiving your order.
We may need to file a claim with Australia Post and may request your assistance in completing the claim forms. Claims can take up to 3 weeks to be processed. Until the claim is completed we may not be able to offer you a refund or replacement.